Frequently Asked Questions (FAQ)

We’re here to help. Below you’ll find answers to some of the most common questions from our customers. Still need help? Feel free to reach out to us at info@carmenbella.com.

When will my order ship?

  • Orders are processed within 1–3 business days.

  • Once shipped, you will receive a confirmation email with tracking information.

How long does delivery take?

  • Standard international shipping typically takes 5–12 business days, depending on your location.

  • Delays may occur during holidays or due to customs processing.

Can I change or cancel my order?

  • We begin processing orders as soon as they are placed.

  • If you need to make a change, email us at info@carmenbella.com as quickly as possible.

  • While we can’t guarantee changes after purchase, we’ll do our best to assist.

Do you accept returns?

  • Yes, we accept returns within 14 days of delivery for store credit or exchange.

  • Items must be in original condition, unworn, unwashed, and with tags attached.

  • Sale items, earrings, swimwear, and bodysuits are final sale.

How do I start a return?

  • Email info@carmenbella.com with your order number and reason for return.

  • Our team will guide you through the return process.

Do you offer refunds?

  • We currently offer store credit or exchange only, unless the item is faulty.

  • Refunds are not issued for change of mind or wrong size orders.

What if I receive a faulty or incorrect item?

  • Please contact us within 48 hours of delivery with photos of the issue.

  • We’ll make it right as quickly as possible.

Do you ship internationally?

  • Yes, we ship worldwide.

  • Shipping rates and times will vary depending on your location and will be shown at checkout.

Will I have to pay customs or import duties?

  • Some countries may charge customs or import fees upon delivery.

  • These charges are the responsibility of the customer and are not included in the order total.

How can I contact customer service?

  • You can reach us anytime at info@carmenbella.com.

  • We aim to respond within 24 hours (excluding weekends and holidays).