Returns & Refunds
Return Policy
We want you to absolutely love your Carmen Bella pieces. If something isn’t quite right, we’re here to help.
Easy Returns Within 14 Days
If you're not 100% happy with your order, you can return it within 14 days of delivery for a store credit or exchange. Items must be:
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Unworn, unwashed, and in original condition
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With all original tags still attached
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Returned in original packaging (if applicable)
Please note: We do not offer refunds unless an item is faulty. Store credit will be issued once your return is received and inspected.
How to Start a Return
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Email us at info@carmenbella.com with your order number and reason for return.
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We’ll respond within 1–2 business days with return instructions.
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Once we receive and inspect your item, we’ll issue your store credit or arrange your exchange.
Important Notes
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Return shipping costs are the responsibility of the customer.
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We recommend using a trackable shipping service — Carmen Bella is not responsible for lost return packages.
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Items purchased on sale or during a promotion are final sale and not eligible for return.
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For hygiene reasons, bodysuits, swimwear, and earrings cannot be returned.
Faulty or Incorrect Items
If your item arrives damaged or incorrect, please email us within 48 hours of receiving your order. We'll make it right as quickly as possible.